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KVKK

Personal Data Protection Information Notice

General information on the processing of personal data under Turkish Personal Data Protection Law No. 6698.

Last updated: 22 August 2026

The Turkish text is the legally binding and authoritative version. Türkçe

General Information

Dear Guests, Visitors and Business Partners,

This notice explains the principles governing the processing of your personal data by Çalcalar Suite Hotel (the “Hotel”), acting as data controller at Gökova Mah. Fethiye_1 Bulv. No:88 Ula/Muğla, in accordance with Law No. 6698 (KVKK) and related legislation.

Personal Data Processed and Purposes

  • Hotel guests: identity, contact, stay, customer-transaction, payment and invoice information is processed to manage reservations, establish and perform the accommodation contract, make statutory notifications, process payments, issue invoices and provide the stay. Card details are transferred to the relevant payment service provider where card payment is used.
  • Hotel visitors: CCTV images in common areas may be processed to protect people and property, prevent unlawful acts and meet obligations toward judicial or administrative authorities.
  • Website visitors: IP address, access logs and browsing information obtained through cookies may be processed to improve performance and experience and ensure information security.
  • Online reservation guests: identity, contact, reservation and payment information is processed to complete reservations, provide accommodation and, where requested, after-sales support.
  • Persons consenting to commercial electronic messages: name, email address, phone number and consent records are processed for campaigns, promotion and information. Consent may be withdrawn at any time.
  • Persons contacting the Hotel: identity, contact and message content is processed to assess requests and complaints and communicate with you. Call-centre conversations may be recorded for quality and evidence in legal disputes where permitted.

Collection Methods and Legal Bases

Personal data may be collected automatically, partly automatically or non-automatically through hotel forms, security cameras, the Site, online reservation systems, call centres, email and other channels.

Data is erased, destroyed or anonymised after statutory or purpose-based retention periods expire.

  • Explicit consent under Article 5(1) of the KVKK.
  • Processing expressly provided for by law under Article 5(2)(a).
  • Necessity for establishment or performance of a contract under Article 5(2)(c).
  • Compliance with a legal obligation under Article 5(2)(ç).
  • Establishment, exercise or protection of a right under Article 5(2)(e).
  • Legitimate interests of the Hotel under Article 5(2)(f), provided fundamental rights and freedoms are not harmed.

Transfer of Personal Data

For providing accommodation, processing payments, meeting legal obligations and operating business processes with suppliers, personal data may be transferred to banks, payment institutions, IT infrastructure providers, accounting and legal advisers and authorised public bodies in accordance with Articles 8 and 9 of the KVKK.

Your Rights and Application Methods

Under Article 11 of the KVKK, you may apply to the Hotel as data controller to exercise the rights listed below.

Applications may be submitted in writing or through registered electronic mail (KEP), secure electronic signature, mobile signature or an email address previously notified to and recorded by the Hotel, in accordance with applicable procedures.

Thank you for the trust you place in us and our commitment to privacy and security.

ÇALCALAR SUITE HOTEL

  • Learn whether your personal data is processed.
  • Request information if it has been processed.
  • Learn the purpose of processing and whether it is used accordingly.
  • Know third parties in Türkiye or abroad to whom it is transferred.
  • Request correction of incomplete or inaccurate data.
  • Request erasure or destruction where legal conditions are met.
  • Request notification of correction or erasure to recipients.
  • Object to an adverse result produced through analysis solely by automated systems.
  • Claim compensation for damage caused by unlawful processing.